The Front's Membership Cancellation & Freeze Policy

TEMPORARY COVID-19 MEMBERSHIP CHANGE POLICY​

The Front thanks you for considering keeping your membership active to help support our staff and facility during our Covid-19 closure. Our goal is to keep our staff employed as long as possible and to hit the ground running as soon as we are able to re-open. We understand that these times are hard for all and not everyone is able to continue their monetary support, so if you need to freeze or cancel your membership please follow the instructions below:

« All membership cancellations and freezes take effect on the 10th of each month.
« All membership cancellations and freezes require a 3-day notice and cancellations/freezes will be effective at the next billing cycle.
« If you are responsible for multiple memberships, please include all members who are to be cancelled or frozen.

General

« All membership cancellations and freezes take effect on the 10th of each month
« All membership cancellations and freezes require a 20-day notice and cancellations/freezes will be effective at the next billing cycle
« If you are responsible for multiple memberships, please include all members who are to be cancelled or frozen
« No refunds for payments which have not been cancelled/frozen on time

Cancellations

« The entire outstanding balance on your account must be paid prior to cancellation
« Cancellation of your membership will forfeit grandfathered or discounted membership rates, new memberships will be at current rates

Freezes

« Memberships can be frozen for up to 3 months at a time, twice a year non-consecutively
« To un-freeze simply show up at one of our locations and your membership dues will be prorated from that day until the next billing date.
« All frozen memberships will be charged $12/month + tax and any applicable surcharges
« Frozen memberships cannot be cancelled, you must reactivate your membership for one month before cancelling
« If the primary member freezes their membership, the secondary member’s rate will increase to the primary member rate for the duration of the freeze
« While a membership is frozen, add on products for the frozen membership will not be billed
« Prepaid memberships cannot be frozen